Refund policy

Alexsis Holley <alexsis.holley@gmail.com>


1:48 AM (0 minutes ago)

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RETURN & REFUND POLICY


ALL SALES ARE FINAL


Thank you for shopping with us! Please carefully review this policy before placing your order.


All purchases are FINAL SALE. We do not accept returns, exchanges, cancellations, or refunds due to change of mind, incorrect selections, sizing issues, or simply no longer wanting the item.


Order Inspection & Documentation


We take pride in making sure every order is properly prepared before it leaves us. All products are carefully inspected and, when applicable, tested before being packaged and shipped.


We also take photos and/or record videos of orders during the packing process for documentation and quality-control purposes.


Lost, Stolen, or Damaged Packages


Once your order has been shipped and handed over to the shipping carrier, we are not responsible for lost, stolen, delayed, or damaged packages.


If your package is lost, stolen, delayed, or damaged during transit, you must contact the shipping carrier directly to file a claim or report.


We are not responsible for damage that occurs after the package leaves our possession.


Incorrect or Defective Items


If you receive an incorrect or defective item due to an error on our end, please contact us as soon as possible.


We may request photos or videos of the item and packaging to investigate the issue. Our packing photos and/or videos may also be reviewed.


If the issue is confirmed to have been caused by an error on our end, we will determine the appropriate resolution and contact you directly.


Customer Responsibility


Customers are responsible for:


    ●    Providing the correct and complete shipping address.

    ●    Reviewing their order before completing checkout.

    ●    Selecting the correct product, size, color, or variation when applicable.

    ●    Inspecting packages and items upon delivery.

    ●    Contacting the shipping carrier regarding lost, stolen, delayed, or transit-damaged packages.


By Placing an Order


By completing a purchase through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy and understand that ALL SALES ARE FINAL.


We appreciate your support and your understanding of our small business policies.